frequently asked questions (f.a.q.):


Table of contents:

  1. What kind of massage therapy do you do?
  2. "Therapeutic” sounds scary. Will it hurt?
  3. Starting when I enter your office, what can I expect?
  4. What amount of time should I book?
  5. Do I have to undress? What should I wear to my appointment?
  6. Do I need to be perfectly quiet during my massage?
  7. What if your music isn't relaxing to me? Can I bring my own?
  8. What forms of payment do you accept?
  9. What about gratuity (tipping)?
  10. Do you have a referral program?
  11. What if I need to cancel my appointment?


What kind of massage therapy do you do?

I use an eclectic blend of therapeutic massage techniques, starting with Swedish, and incorporates techniques including trigger point, connective tissue work, stretching, joint mobilization, hydrotherapy, and active inhibition. Hot stones may be used as part of your treatment, as well as Thai stretches. Each massage treatment is customized for your specific goals that day.

“Therapeutic” sounds scary. Will it hurt?

Many of my clients who receive therapeutic work fall asleep on the table. While parts of your massage may feel uncomfortable, it is certainly not my goal to inflict pain! Some people think that the more it hurts, the more “productive” the treatment will be. I disagree- even if you can mentally tolerate deep work, your muscle tissue will recoil if it’s being damaged, and that just makes the work moot. If some areas need particular attention, I may leave the area for a while and come back to it, allowing the muscle to “take a break”- beating tissue to a pulp is not the way I like to do things. Relaxation is a big part of therapeutic work, too- the more relaxed you are, the easier it is to get into the tissues that need getting in to. Try to keep your massage in that realm of “good pain”- like eating spicy food!

Starting when I enter your office, what can I expect?

If I am in session, there is a waiting area adjacent to my office, right where you come in. Feel free to enjoy some tea and catch up on magazines while you wait, and fill out your health history form if you are a new client. If I am not in session, the door will be open. Once you are checked in, we’ll have a consultation. I will ask questions about your goals, your health, and will likely check your posture, which helps me see where imbalances are in your body. After we have figured out a treatment plan, I’ll leave the room to wash my hands and let you get on the table. When you are ready, I will begin the treatment- this is when the clock starts on your time. When the treatment is over, I will leave you a hot towel and you can get dressed once I exit the area. We will then have a brief chat to see what worked, what didn’t, and what to change for next time.

What amount of time should I book?

Typically, a full body massage can be completed in a 60 minute treatment. This would include feet and legs, back, shoulders, arms and hands, upper chest, neck, face and scalp. If you need a particular area to be addressed, some areas may be left out. 90 minutes is a great choice if you would like a full body, but have specific issues that need to be addressed.

30 and 45 minute times are great if you are short on time and/or just need some specific areas addressed. For example, a 30 minute massage may include back, neck, shoulders, and upper chest, and 45 minutes may include one or two more areas, or simply more focus work.  

Do I have to undress*? What should I wear to my appointment?

Massage techniques are best applied directly to the skin, however, adjustments can be made to accommodate any comfort level. You will be asked to undress (in private) to your comfort level before getting on the table. Your modesty will be protected at all times during the massage- both papercrane and the state of Wisconsin have strict rules about draping, and the only part of you that will be exposed at any time will be the part of the body that I am working on.

It is best to wear easy, uncomplicated outfits to your massage. I typically use cream instead of oil, which has less transference to fabric, but please let me know if you have any concern. You will be provided with a hot, damp towel at the end of your treatment to remove any excess. Also, if you plan to go back to work or be out and about after your treatment, let me know so I avoid getting massage cream in your hair!

*Please note that this is a strictly professional environment, and there is a special place in H-E-double-hockey-sticks for anyone who thinks that massage therapy includes anything of a sexual nature. Any comments, innuendo, or actions that I perceive as being inappropriate will result in immediate termination of the treatment and full payment will be charged.

Do I need to be perfectly quiet during my massage?

Absolutely not! Please feel free to speak up if you are uncomfortable, if something seems to be really working, if you have a question, or if you just have something to say. Some people relax better when they chat- I’m happy to chat with you, but I’m also happy to let you relax in silence- I will follow your lead.

What if your music isn't relaxing to me? Can I bring my own?

Music can be very powerful in creating moods, and not everyone agrees! I've massaged to everything from rain forest sounds to indie rock (I prefer trip-hop, moby, or strings, personally), so if there's something you really love to relax to, please feel free to bring it along. If the music I'm playing doesn't appeal to you, let me know and we can try something different.

What forms of payment do you accept?

papercrane currently accepts cash, check payments, and credit cards. (Any US-issued credit, debit, pre-paid, or gift card with a Visa, MasterCard, American Express, or Discover logo is accepted.)

Credit Cards

What about gratuity (tipping)?

Gratuity is a great way to show appreciation for a job well done, but please know that papercrane would much prefer if you come back, or better yet, send your friends (see our referral program)!

Do you have a referral program?

Send me your friends, earn free massage money!

For every new client that drops your name as the referring party, you will get a $5 credit towards your next massage! Use them one by one, or bank them to earn a free massage! (Credits will be kept in your file at papercrane). Simply ask your friend to use your name when the make their first appointment, or use a referral card (available on request.)

What if I need to cancel my appointment?

I understand that life happens- alarms don't go off, you get stuck at work, you double book yourself, you get sick, etc. I appreciate 24 hours notice for any cancellations so that I can accommodate another client, but please at least call me to let me know if you find yourself unable to make it- it's possible we can shift your time to a later slot or another day! If you are sick, PLEASE STAY HOME! If you are running a fever, I cannot treat you. If you have a cold or other nasty virus, massage will only tax your system that's already fighting, so rest is the best option- massage will not help to "flush it out". Plus, I appreciate not getting sick!

last updated on October 19 2015